Effective date: October 18, 2026.

How our 30-day Hassle-Free Returns work

You may request a return within 30 days of delivery. To qualify, the item must be unused, uninstalled, unmodified and in resalable condition, with its original packaging and all supplied components.

Items showing signs of installation, use or modification, missing components, packaging damage beyond normal opening, or damage caused after delivery may not qualify for a change-of-mind return. These conditions do not remove rights that cannot lawfully be excluded, including applicable rights concerning faulty or incorrectly supplied goods.

How to request a return

Email support@mowhaven.com with your order number, item SKU, reason for the return and relevant photographs.

Wait for return instructions and the confirmed return address before sending anything back. A package sent without instructions may be delayed or refused, subject to applicable consumer rights.

Return shipping

• Wrong part selected or change of mind: the customer pays return shipping. Use a service that provides proof of dispatch and tracking.
• Incorrect, damaged or defective item: contact us within 7 days of delivery with your order number and clear photographs. Once the issue is confirmed, we will help arrange the appropriate replacement, refund or return instructions, including the return-shipping arrangement.

The 7-day notification target helps document delivery problems promptly and does not shorten any applicable statutory rights. Keep the item, its components and packaging while the issue is reviewed.

Inspection and refunds

After the returned item is received and inspected, we will email you with the result. Approved refunds are normally issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time before the credit appears in your account.

Check the part before installation

Many mower parts look similar but are not interchangeable. Before ordering or installing, compare the original part reference, dimensions, mounting details and listed package quantities with your equipment documentation.

If you are unsure, email us with the listing URL or SKU, the original part reference and your equipment details. Inspect the supplied item and components before use, follow the manufacturer’s safety instructions, and resolve conflicting specifications before installation.

Cancellations and questions

For a cancellation request, contact support@mowhaven.com as soon as possible before dispatch. A request does not confirm cancellation; we will check the order’s processing status and reply with the next step. If the item has shipped, the return process above applies.