Effective date: October 18, 2026. Available destinations, services and charges are shown before an order is placed.

Shipping destinations

We ship to supported destinations shown at checkout. Available services depend on the delivery address, the items in the order, package dimensions and carrier coverage.

Order processing

Orders placed before 8:00 PM U.S. Eastern Time (ET) on a business day ship the same day, provided the items are in stock and payment and shipping details are confirmed. Eastern Time follows daylight saving time where applicable: EST in standard time and EDT in daylight time.

Orders placed at or after 8:00 PM ET, on weekends or on holidays ship the next business day. Business days are Monday–Friday, excluding holidays.

Processing time is separate from carrier transit time. If we need to verify an address, payment detail, product availability or a part-selection question, processing continues once the issue is resolved. An order with several items may ship in more than one package.

Free delivery over $30

Orders with a merchandise subtotal of $30 or more after discounts and before taxes qualify for free standard delivery to supported destinations. The threshold is in U.S. dollars. Free delivery applies to the outbound shipment and does not make change-of-mind return shipping free.

For orders below $30, available shipping charges are shown at checkout. Faster services, where offered, may cost extra. Import duties, taxes and customs charges are separate unless checkout expressly states otherwise. Review the available service and its price before ordering.

Estimated delivery times

• United States: approximately 3–7 business days after dispatch.
• Supported international destinations: approximately 7–21 business days after dispatch.

These are estimates rather than guaranteed arrival dates. Carrier schedules, weather, holidays, customs checks and incomplete delivery details can affect delivery timing.

Tracking

When tracking is available, we send the details to the email address used for the order. The tracking record may take time to update after the carrier receives the package. An order confirmation is not a carrier acceptance scan.

Address changes and delivery problems

Check your shipping address before ordering. If you notice an error, email support@mowhaven.com promptly with your order number. An address change may not be possible after dispatch; an incorrect or incomplete address can delay or prevent delivery.

If a package appears delayed or arrives damaged, contact us with the order number, tracking details and relevant photographs. Keep the packaging while the issue is reviewed. See our Returns & Refunds Policy for incorrect or damaged items.

International duties and taxes

International orders may be subject to import duties, taxes, brokerage fees or customs charges. These are the recipient’s responsibility unless checkout expressly states that they are included. Customs procedures may add time to the delivery estimate.

Shipping questions

Email support@mowhaven.com. Include your order number and tracking details, if available, so we can review the shipment.