At Mow Heaven, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
🔄 Return Eligibility
- You may request a return within 15 days of receiving your order.
- Items must be unused, undamaged, and returned in their original packaging.
- To initiate a return, please contact us at info@mowhaven.com with your order number and reason for return.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
💸 Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Original shipping charges (if any) are non-refundable.
❗ Non-Returnable Items
- Items marked as final sale or customized products cannot be returned unless defective.
- Products showing signs of wear, damage, or use may not be eligible for a refund.
📞 Contact Us
For return requests or refund inquiries, please contact our support team:
- 📧 Email: info@mowhaven.com
- 📞 Phone: +1 346-204-2708
- 📍 Address: Parthenia St, Northridge, CA 91344, United States